FREQUENTLY ASKED QUESTIONS

We simplify the experience of selling your car, offering certainty, immediacy, safety and expertise in our free service to you.

  • No more risks

    Selling to a licensed dealer from our network eliminates all the risks associated with selling your car privately. We will connect you with the right dealer that specialises in cars like yours, and the right dealer will always pay more for your car than just your average dealer.

  • Save money long term with an instant sale and instant payment

    We guarantee an immediate sale with instant payment and save you money in the long run by eliminating all ongoing costs associated with owning a depreciating asset like a car, such as maintenance, registration and insurance. An on the spot sale offers certainty that your car won’t continue to devalue, month after month while you try to sell it privately.

  • Don’t deal with strangers

    Our free service to you eliminates the need for you to deal with strangers, the frustration of time waster and unreliable private buyers that don’t show up, or struggle to come up with the money.

  • Expert pricing assessments

    Our price guides and assessments are expertly informed, and accurate. Research a seller.

In order to make an accurate assessment of your car, the following information is required:

  • Vehicle identification number (VIN)
  • Built date (month and year)
  • Compliance date (month and year)
  • Current kilometres
  • Manufacturer’s warranty expiry date (day/month/year)
  • Number of keys
  • Factory options; sunroof, etc.
  • Ownership history
  • Service history
  • Details of any previous accident damage

Our price assessment of the value of your car is a guide only and is informed based on the details and information about your car that you are able to provide to us.

We undertake research and comparisons by reviewing and applying industry data that we have access to, as well as looking at similar cars previously and currently advertised for sale.

The final valuation and offer to purchase for your car are made by the dealer upon inspection, where the dealer will physically assess your car to verify the information you have provided.

At that time the dealer will consider the condition of the car, the mileage, its service history and any customisations or additional features.

The assessment is 100% free, with no obligation. Our service is always completely free to you, and we have no hidden fees, additional costs, or sales commissions - that’s a guarantee.

The VIN or Vehicle Identification Number is a unique code that identifies your car. It is always 17 characters in length, and can be found on the car itself, either on the dashboard, or on one of the door posts (where the door latches when it is closed).

The car’s VIN is also displayed on the registration certificate and insurance policy, as well as your tax invoice if the car was purchased from a dealer.

The build year is the year your car was manufactured, and this can be found on the build plate which also contains the VIN.

The build date can also be found on your tax invoice if your car was purchased from a dealer.

Payment will be made directly into your nominated bank account, or by cheque, immediately upon completion of the paperwork.

The sales process takes approximately 30 minutes to complete.

The following items must be brought to the inspection:

Car documents and accessories

  • Your car
  • Proof of purchase that you own the car (tax invoice or receipt from your purchase)
  • Current Registration Certificate
  • Service books
  • Service Invoices
  • Owner’s manual
  • Spare keys
  • Remotes
  • CD stackers
  • Satellite navigation CD or SD card
  • Tools etc.

Your photo ID and proof of address - 100 points of ID is required

  • Current passport (70 points)
  • Current drivers licence issued by an Australian State or Territory (40 points)
  • Medicare card, utility bills, bank statements, car registration, council rates notice (25 points each)

Financial Details

  • Bank account number and BSB (so we can pay you)
  • We also recommend you bring a copy of a recent bank statement to ensure we have the right bank account details.

Finance owing on the car

If you have finance, a current payout letter from your finance company is required.

Selling on behalf of a business

If you're selling the car on behalf of a company or business, please also bring:

  • A letter signed by a company director or business owner giving authorisation for you to sell the car on their behalf, or on behalf of the business.
  • A tax invoice from the company or the supplier of the car you're selling

Yes. The dealer can buy your car from your authorised representative, if you are not available.

All sales proceeds will be paid to the registered owner of the car, unless written authorisation instructing otherwise is provided.

Additional documentation may also be required, and the dealer will outline and clearly explain all aspects of this process prior.

Yes. A current payout letter from your finance company is required. The dealer will pay any funds owed to the financier first and provide the balance to you.

In the event of the payout being greater than your car’s value, you will be required to pay the balance to dealer at the time of sale.

No. Our dealers buy the car as is, and they will come to you.

Yes, the personalised plates can be placed on hold, and replacement plates provided prior to selling your car.